Resolve two pages that describe different appointment durations

What to change

Ask the service owner to identify the correct scope of each statement before editing. The aim is to resolve the meaning, not simply make every number identical.

A worked example

Illustrative example

A profile describes total visit time while the service page gives consultation time. The corrected copy labels both clearly, or removes the unnecessary estimate where the practice cannot support it.

How to check the result

A reader can understand any remaining difference without assuming one page is wrong.

A mistake to avoid

Do not overwrite a legitimate distinction merely because matching numbers look tidier in a content audit.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordCompare the appointment names, inclusions and duration definitions on both pages.Check the booking provider's current description with the person responsible for the service.Update each page to describe its actual appointment and remove unexplained contradictions.

Evidence, open questions and decisionsNext action and responsible role

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