What to change
Make location wording reflect the actual service options. Explain when a preference can guide the team and when the appointment has a fixed delivery location.
A worked example
Illustrative example
An enquiry about a fitting appointment identifies Riverside as the delivery site. General consultation enquiries still let patients express a branch preference because those appointments genuinely have several locations.
How to check the result
The request records an achievable location or clearly flags a question about alternatives.
A mistake to avoid
Do not collect a preferred branch as if it is guaranteed when the service described cannot be delivered there.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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