Explain reservations for more than one family member

What to change

Explain the practice's actual rule for multiple attendees before booking starts. Distinguish accompanying someone from receiving a separate appointment at the same visit.

A worked example

Illustrative example

A dental page says each patient needs their own appointment and offers reception help with arranging nearby times. A parent can then check that both children have separate confirmed details.

How to check the result

The reader knows whether a booking covers one patient or a specific group arrangement.

A mistake to avoid

Do not treat an additional name in a free-text note as a confirmed extra appointment or assume staff will extend the slot.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordConfirm whether the service reserves individual appointments or permits a defined family format.Tell people how to ask reception about coordinating separate appointments.Explain what a confirmation must show when more than one person has a reservation.

Evidence, open questions and decisionsNext action and responsible role

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