What to change
Write a specific explanation tied to what the practice can verify. Offer an appropriate contact route without claiming the calendar reveals all practice availability.
A worked example
Illustrative example
A clinic says that if no suitable review appointment is shown, existing patients can contact reception with their preferred branch. It does not suggest that choosing an initial consultation will solve the problem.
How to check the result
Someone facing an empty calendar can take a sensible next step using the correct appointment route.
A mistake to avoid
Do not claim fully booked until a particular month unless the practice has deliberately approved and maintains that statement.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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