Explain what replaces a retired information pack

What to change

Identify the tasks the pack served and provide current information for those tasks. Explain the replacement in patient terms rather than focusing on internal document housekeeping.

A worked example

Illustrative example

A practice replaces a broad brochure with current pages for arranging a visit, understanding fees and finding the branch. The old pack's reference page points readers to those specific tasks.

How to check the result

Someone seeking the familiar pack can still find the information needed to make their next decision.

A mistake to avoid

Do not redirect every old document request to a homepage that gives no explanation of where its useful content went.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordList the practical questions covered by the pack, such as fees, visits and enquiries.Link each important task to the current service or location information that answers it.Keep a clear contact route for people who hold the earlier pack and need clarification.

Evidence, open questions and decisionsNext action and responsible role

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