Explain where companions should wait in shared premises

What to change

Publish the local arrangement for companions using clear, respectful language. Explain how someone can discuss particular needs with the practice before attending.

A worked example

Illustrative example

A clinic in shared premises explains that companions usually wait in the centre's communal area. It asks patients to contact the team if they need someone to accompany them into the appointment.

How to check the result

Patients and companions can plan the visit without interpreting a general visitor statement from another tenant.

A mistake to avoid

Do not state that companions are never allowed merely because the practice wants to manage a small waiting room.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordConfirm which waiting areas companions may use and whether space is limited.Distinguish a companion waiting nearby from someone joining the appointment itself.Provide a contact route for arrangements that need advance discussion with the service team.

Evidence, open questions and decisionsNext action and responsible role

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