What to change
Separate correspondence and delivery information from patient arrival instructions. Confirm which address details are genuinely needed by each audience before publishing extra routes.
A worked example
Illustrative example
A practice has a rear loading entrance for supplies and a front patient entrance. The contact page uses the front route for visits and labels the rear information only for deliveries where public guidance is needed.
How to check the result
Someone attending an appointment can follow the right route without reading instructions written for couriers.
A mistake to avoid
Do not make a back-office mailing address look like a place where patients can arrive or receive care.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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