What to change
Turn the finding into an actionable issue rather than a general reminder. Keep the exact public record, current destination, desired destination and available contact route together. Assign one person to pursue the correction and a second check to verify the visitor outcome. If the account is inaccessible, record the recovery dependency explicitly. This prevents repeated audits from rediscovering an issue while silently treating it as someone else's responsibility.
A worked example
Illustrative example
Illustrative test: A colleague receives the issue record without additional verbal instructions.
How to check the result
They can identify the precise correction, responsible contact and completion evidence.
A mistake to avoid
A task saying update all directories is too vague to close reliably.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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