Websites & patient experience · Website help · Search and filter interaction

Identify which selected filter a remove button will clear

Selected filter chips often contain identical small crosses. A screen reader or voice input user may encounter several Remove buttons without knowing which constraint each one controls.

What to change

Ask for each removal control to identify the filter value it affects while keeping the visible chip readable.

A worked example

Illustrative example

A removal control is identified as Remove North branch filter, making its effect clear among several selected location and service constraints.

How to check the result

Accept when every chip can be individually identified and removed through touch, keyboard and assistive technology without guessing its position.

A mistake to avoid

Naming controls Remove first filter and Remove second filter becomes unreliable when the order changes after another chip is removed.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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