What to change
Ask the supplier to provide an appropriate suggestion interaction with clear focus, selection and dismissal behaviour.
A worked example
Illustrative example
A visitor types part of a service name, moves through suggested matches and deliberately activates the intended one without reaching for a mouse.
How to check the result
Accept when suggestions can be explored, chosen and dismissed through keyboard and assistive technology with the same destinations available to pointer users.
A mistake to avoid
A list that happens to be reachable by repeated Tab presses may still lack the predictable behaviour expected from its chosen control pattern.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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