Websites & patient experience · Website help · Search and filter interaction

Discard search suggestions for an older query

Fast typing can produce overlapping search requests. If an older response arrives last, the suggestion list can show matches for text the visitor has already replaced.

What to change

Ask the supplier to ensure visible suggestions belong to the current query and make transitional states understandable.

A worked example

Illustrative example

A visitor changes a search from dental to physiotherapy. Delayed dental suggestions never replace the physiotherapy choices after the input has changed.

How to check the result

Accept when results consistently match the current query and no stale selectable option remains under a newly updated label.

A mistake to avoid

Simply changing the search box text does not establish that the list and its clickable destinations were updated together.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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