Websites & patient experience · Website help · Keyboard and focus

Make section links place readers at the intended heading

A contents link can scroll to the right area while a fixed header hides the heading. Keyboard focus may also remain on the contents list, making continued navigation confusing.

What to change

Ask for section links that reveal the destination heading and provide a useful continuation point for keyboard and assistive technology users.

A worked example

Illustrative example

Selecting Fees from an on-page contents list reveals the Fees heading and its introductory information. The next local interaction belongs to that section.

How to check the result

Accept when section destinations remain visible and usable across viewport sizes, with a coherent way to return to the earlier reading position.

A mistake to avoid

Adding arbitrary blank space above headings may fix one header size while producing confusing gaps elsewhere.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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