Websites & patient experience · Website help · Keyboard and focus

Keep keyboard focus visible around sticky banners

A fixed announcement or cookie banner may cover the control receiving keyboard focus. Visitors can keep pressing Tab without knowing where the next action will occur.

What to change

Request a layout in which keyboard users can see the focused control while persistent page furniture is present.

A worked example

Illustrative example

A visitor tabs to the contact link near the page bottom while a preference banner is open. The link remains visible and its focus is identifiable.

How to check the result

Accept when all actionable destinations can be located visually throughout the keyboard journey, including beneath headers, banners and fixed footers.

A mistake to avoid

Testing only after dismissing banners misses the exact state that many first-time visitors encounter.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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