What to change
Ask the supplier to test the main journey with a supported system contrast mode as well as the normal theme.
A worked example
Illustrative example
A checked contact-preference option retains a visible check marker, and the focused Continue button remains identifiable when the system changes the page colours.
How to check the result
Accept when essential controls and their states remain operable in the agreed contrast setting without needing to revert to the original theme.
A mistake to avoid
A screenshot of dark mode is not a substitute for testing the operating system's own contrast behaviour.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.



Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
Turn the brief into a working service
Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.
Explore websites & patient experience services or discuss your project.
Try the free Healthcare Digital Planner to find your starting priority.