Websites & patient experience · Website help · Navigation mechanics

Make back-to-top controls usable without interrupting reading

A floating back-to-top control can obscure content or abruptly move visitors while leaving focus at the bottom. A convenience action then breaks their sense of position.

What to change

Ask for a clearly labelled control that appears when useful, avoids covering content and provides a coherent destination after activation.

A worked example

Illustrative example

A visitor uses Back to top from the end of a long service guide, reaches the page's starting area and can continue into navigation.

How to check the result

Accept when the action has a clear destination, leaves focus usable and does not hide reading content or other controls.

A mistake to avoid

A smooth scroll animation can look polished while leaving keyboard focus on a control that is now far outside the viewport.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

Turn the brief into a working service

Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.

Explore websites & patient experience services or discuss your project.

Try the free Healthcare Digital Planner to find your starting priority.