Websites & patient experience · Website help · Keyboard and focus

Let keyboard users leave an embedded map

An embedded map can consume Tab or arrow keys so that visitors struggle to reach content after it. A useful visual aid becomes an obstacle to the rest of the page.

What to change

Require a predictable keyboard route into, through and out of any embedded map, with ordinary address information available nearby.

A worked example

Illustrative example

A visitor checks zoom controls, then moves on to the branch telephone link without repeatedly cycling around map tools or restarting navigation.

How to check the result

Accept when both forward and backward exit routes work and the map does not prevent access to practical contact information.

A mistake to avoid

Giving the map an accessible title does not solve a keyboard trap inside the embedded service.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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