Keep related options recognisable as a list

What to change

Ask the supplier to use a structure that communicates the collection and its items while preserving the intended visual design.

A worked example

Illustrative example

A visitor exploring four contact routes can recognise them as one list and move between individual options without mistaking them for unrelated sections.

How to check the result

Accept when collections expose their meaningful grouping and order, with no extra empty items or decorative content announced as options.

A mistake to avoid

Using list structure for every row of page decoration can create needless verbosity where no real collection exists.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordChoose a service collection or set of preparation steps and listen through it with a screen reader. Determine whether its grouping and item boundaries are understandable.Inspect nested collections separately. Ask the supplier to show how subitems relate to their parent without presenting every visual indentation as an unrelated group.Repeat at narrow widths and after any items are revealed. The structure should continue to match the actual visible collection.

Evidence, open questions and decisionsNext action and responsible role

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