Websites & patient experience · Website help · Screen reader structure

Expose one clear main content region

A page may identify the header, several cards and the footer as separate main regions, or expose none at all. Assistive navigation then offers no reliable route to the central content.

What to change

Ask the supplier to identify the page's principal content clearly and keep repeated site furniture outside that region.

A worked example

Illustrative example

A visitor choosing Main reaches the service's heading and information, while the global menu and footer remain separately navigable areas.

How to check the result

Accept when region navigation provides a stable route into the current page's principal content across supported templates and interface states.

A mistake to avoid

Adding region labels to every small component can make the navigation list longer without making the important destinations easier to identify.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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