Websites & patient experience · Website help · Touch and mobile layout

Keep long option lists manageable on touch screens

A custom dropdown can be taller than the phone screen or scroll the page behind it. Visitors cannot reach later options or lose the question while searching.

What to change

Ask for a selector that remains navigable on small screens and preserves a clear relationship between the question and chosen value.

A worked example

Illustrative example

A visitor opens a long location list, reaches an entry near its end and returns to the form with the complete selected location visible.

How to check the result

Accept when every option can be reached, selected and verified without unintended background scrolling or a trapped full-screen panel.

A mistake to avoid

Replacing a dependable native selector with a custom panel creates additional interaction behaviour that must be tested explicitly.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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