Maintain a short list of facts that appear in many places

What to change

Identify the few repeated facts that materially affect patient decisions and give each a clear internal source. Editors should know where to verify them before rewriting a page.

A worked example

Illustrative example

A practice records that the booking team owns appointment naming while the local manager confirms arrival details. An editor updating a profile can verify both without guessing from an old brochure.

How to check the result

Repeated practical information has an identifiable basis and a manageable set of places to check.

A mistake to avoid

Do not turn every sentence into a governance record; focus on shared facts whose inconsistency could change a patient's next action.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordList repeated practical facts such as branch addresses, service names and fee inclusions.Name the responsible team and the place where each fact is confirmed internally.When a fact changes, use the list to locate the patient-facing copies that need attention.

Evidence, open questions and decisionsNext action and responsible role

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