Websites & patient experience · Website help · Navigation mechanics

Expose nested navigation without losing the parent context

Several nested menu panels can replace one another without showing how to return. Visitors may forget which section they opened or repeatedly close the entire menu by mistake.

What to change

Choose a nested navigation pattern that clearly names the current level and offers a predictable route back one level.

A worked example

Illustrative example

A visitor inside Services then Rehabilitation sees that context and can return to Services without closing the menu and rebuilding the path.

How to check the result

Accept when every level identifies itself and provides working routes both to its parent and out of navigation.

A mistake to avoid

Using an unlabelled arrow for every return action leaves visitors guessing whether it means parent, previous page or close.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

Turn the brief into a working service

Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.

Explore websites & patient experience services or discuss your project.

Try the free Healthcare Digital Planner to find your starting priority.