What to change
Request one logical keyboard journey through the page rather than isolated priority jumps chosen for visual prominence.
A worked example
Illustrative example
A visitor moves from the skip link to the header, then into the main content. A booking button appears in its meaningful position instead of interrupting that sequence.
How to check the result
Accept when forward and reverse keyboard navigation follow a coherent page structure across the supported templates.
A mistake to avoid
Making one important action arrive first can render all the controls around it harder to understand and reach.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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