What to change
Request a clear page identity and sensible reading start after internal navigation, including transitions handled without a full reload.
A worked example
Illustrative example
Moving from Services to Contact updates the page identity and makes the Contact heading available as the new reading context.
How to check the result
Accept when each completed navigation leaves the browser and assistive experience aligned with the content actually displayed.
A mistake to avoid
A changing address bar alone may not provide a useful announcement or move the visitor away from a now-obsolete control.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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