Websites & patient experience · Website help · Screen reader structure

Identify page changes in interactive site navigation

Some websites replace page content without a full browser load. If the title and reading position remain unchanged, visitors using assistive technology may not realise they reached a new page.

What to change

Request a clear page identity and sensible reading start after internal navigation, including transitions handled without a full reload.

A worked example

Illustrative example

Moving from Services to Contact updates the page identity and makes the Contact heading available as the new reading context.

How to check the result

Accept when each completed navigation leaves the browser and assistive experience aligned with the content actually displayed.

A mistake to avoid

A changing address bar alone may not provide a useful announcement or move the visitor away from a now-obsolete control.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

Turn the brief into a working service

Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.

Explore websites & patient experience services or discuss your project.

Try the free Healthcare Digital Planner to find your starting priority.