What to change
Ask a competent language reviewer to check the meaning of each booking status. Supply the real process so they can assess the message rather than translate isolated labels.
A worked example
Illustrative example
A translated acknowledgement says the practice received an appointment request and will contact the visitor. The final confirmation uses distinct wording for an agreed appointment with a time and location.
How to check the result
Readers in either language can distinguish an enquiry from a confirmed reservation.
A mistake to avoid
Do not approve the translation solely because the individual words seem plausible when the overall message changes the transaction's meaning.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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