What to change
Explain the different kinds of hours to the language reviewer and preserve those distinctions. Verify that time formats remain understandable without adding publication or editorial dates.
A worked example
Illustrative example
A practice has evening appointments but daytime telephone support. The translated page explains each separately, so an evening patient does not infer that reception will answer booking queries throughout the session.
How to check the result
A reader knows which activity is available during each stated period.
A mistake to avoid
Do not translate every occurrence of open as if it means walk-in access to the building, because the original may refer only to telephone support.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.
Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
Turn the brief into a working service
Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.
Explore websites & patient experience services or discuss your project.
Try the free Healthcare Digital Planner to find your starting priority.