Integrations & data · Website help · Analytics event quality

Reloading confirmation counts another enquiry

One accepted request produces another enquiry event whenever its confirmation page reloads, inflating the marketing total.

What to change

Define whether the measure represents accepted submissions or confirmation views. If it represents submissions, ask the developer to connect the event to that occurrence and explain how revisits are treated. Use fictional test activity and record both the receiving system's acceptance and the analytics output. The acceptance case must include reload, back navigation and a genuinely separate submission so a fix does not accidentally suppress legitimate later activity.

A worked example

Illustrative example

Illustrative test: One accepted request with two reloads yields one completion; a separate accepted request adds another.

How to check the result

Observed events match the defined submission occurrences across all tested cases.

A mistake to avoid

Repeated analytics events alone do not establish duplicate patients.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare data integration connecting two applications through a field-mapping board.
Agree what each field means and which system owns it.
Healthcare data validation separating matched records from an exception tray.
Make rejected or uncertain records visible for review.
Healthcare integration recovery with queued records, a retry route and a receipt check.
Plan recovery and confirm the receiving result.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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