What to change
Search for the specific claim and inspect each occurrence in context. Replace it with accurate information rather than assuming that updating the main page controls all summaries.
A worked example
Illustrative example
A practice no longer includes a printed report in one appointment. The main page and every summary that mentioned the report are corrected, while the route for requesting additional documents is explained separately.
How to check the result
A visitor entering through a short summary receives the same current expectation as someone reading the full service page.
A mistake to avoid
Do not replace an obsolete promise with a vague equivalent that still implies the same unavailable feature.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.
Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
Turn the brief into a working service
Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.
Explore websites & patient experience services or discuss your project.
Try the free Healthcare Digital Planner to find your starting priority.