Websites & patient experience · Website help · Search and filter interaction

Restore search context after visiting a result

Returning from a result can erase the query, filters or position in a long list. Visitors must recreate their search every time they compare another page.

What to change

Ask for a useful return state that preserves the search context and helps visitors continue from the item they opened.

A worked example

Illustrative example

A visitor opens the sixth service result, returns and continues with the next nearby result while their original query and selected location remain in place.

How to check the result

Accept when result exploration does not require rebuilding the same search and the restored list is internally consistent.

A mistake to avoid

Saving only the scroll offset can place the visitor at the wrong item if the returned result set has changed.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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