Support & operations · Website help · Recovery drills

The latest backup omits an essential external file store

The website code restores correctly, but linked documents lived in a separate service outside the backup scope.

What to change

Inventory resources by where they are stored and controlled, not by whether they appear on the same website. Ask the supplier to trace representative public downloads and identify their recovery source. Confirm the organisation can access that source independently of the failed service or departed supplier. A drill should restore or reconnect a harmless sample document, making clear which parts of the public experience depend on separate recovery procedures.

A worked example

Illustrative example

Illustrative test: A restored guide's public document link resolves to the intended recoverable file.

How to check the result

The recovery plan covers both page code and essential externally stored assets.

A mistake to avoid

A repository backup does not necessarily contain every file the website links to.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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