Support & operations · Website help · Supplier and access handoffs

The outgoing supplier retains a hidden deployment token

Named user accounts are removed, but an automation credential can still publish changes to the website.

What to change

Inventory non-human access alongside people. Ask the departing supplier and hosting owner to identify deployment tokens, connected applications and automated jobs associated with the old arrangement. Replace or revoke obsolete credentials through a controlled transition, then test the approved publishing route. The objective is to preserve legitimate automation while removing unexplained ability to alter the site. Keep secret values out of the inventory; record purpose, owner and lifecycle decision instead.

A worked example

Illustrative example

Illustrative test: The incoming supplier can publish an authorised test while the retired route no longer works.

How to check the result

Every continuing deployment credential has an accountable owner.

A mistake to avoid

Removing visible user accounts does not necessarily remove automation access.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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