Support & operations · Website help · Redirects and site moves

Two suppliers each own half of a domain move

One supplier changes the domain while another controls redirects. Neither verifies the complete incoming journey.

What to change

A domain move crosses account and supplier boundaries, so one person needs authority to judge the combined result. Ask each supplier to name their dependency and expected handover evidence, then run the complete external entry route after both changes. The release record should show who can act if that path fails. Separate task completion is useful, but it cannot replace a successful end-to-end incoming visit.

A worked example

Illustrative example

Illustrative test: Follow an external old-domain deep link into the new resource library.

How to check the result

The full path succeeds and one release record contains both suppliers' evidence.

A mistake to avoid

Separate completion emails can conceal a broken boundary between systems.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

Turn the brief into a working service

Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.

Explore support & operations services or discuss your project.

Try the free Healthcare Digital Planner to find your starting priority.