Websites & patient experience · Website help · Media controls

Make the caption control identify its current state

A caption icon may be visible without indicating whether captions are enabled or which track is selected. Visitors can spend time searching for text that never appears.

What to change

Ask for a caption control with an understandable name, current state and available track choices.

A worked example

Illustrative example

A visitor selects English captions and sees that choice retained when moving between normal and fullscreen playback, with the control clearly indicating captions are active.

How to check the result

Accept when the control, track choice and visible playback agree throughout supported player transitions.

A mistake to avoid

A caption badge in a video thumbnail does not guarantee that the embedded player exposes a usable way to activate the track.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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