Websites & patient experience · Website help · Media controls

Check every essential video control with a keyboard

A video may start with a keyboard but leave pause, seek or captions usable only through a pointer. Visitors cannot control the same playback experience as other viewers.

What to change

Ask the supplier to demonstrate the complete player interaction through keyboard controls, including less prominent settings.

A worked example

Illustrative example

A visitor pauses an introductory video, moves back to replay a section and switches captions on without changing their input method.

How to check the result

Accept when all essential controls are discoverable, operable and escapable using a keyboard in the supported player configuration.

A mistake to avoid

An accessible player brand does not establish that your selected skin, embed settings and surrounding page preserve its working controls.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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