Make transcripts reachable when the player cannot load

What to change

Ask for a clearly labelled transcript route available alongside the media independently of successful playback.

A worked example

Illustrative example

A visitor whose browser blocks the video embed can still open the associated transcript from a normal link immediately below the media area.

How to check the result

Accept when the text alternative is independently reachable and identifiable even when media scripts, playback or external embeds are unavailable.

A mistake to avoid

Placing a transcript somewhere in a general downloads library can leave visitors unable to identify which document belongs to the video they encountered.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordOpen the page while the supplier blocks the player in a test environment. Check whether the transcript remains visible and its link works.Use a keyboard and screen reader to reach the transcript from the page heading. Ask the supplier to keep its relationship to the specific video clear.Open the transcript on a phone and return to the original page. The visitor should retain a sensible place in the surrounding information.

Evidence, open questions and decisionsNext action and responsible role

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