Websites & patient experience · Website help · Profiles and team roles

Describe a practitioner's work across several branches

A profile lists three practice addresses, but the practitioner attends only some sites or provides different appointment types at each. Visitors choose a location based on the general practice directory.

What to change

Describe the practitioner's local availability by service and branch. Keep detailed slot availability in the booking route while ensuring the profile's practical claims remain accurate.

A worked example

Illustrative example

A practitioner offers consultations at two sites and a separate specialist appointment at one. The profile names these arrangements rather than showing all branches beneath one universal booking invitation.

How to check the result

A visitor can select a location that actually corresponds to the practitioner and appointment they read about.

A mistake to avoid

Do not copy the practice-wide address list into every profile as though it describes that person's own sessions.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

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Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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