What to change
Give home visits their own enquiry instructions with the practice's verified administrative boundaries. Keep eligibility or suitability decisions with the responsible team.
A worked example
Illustrative example
A practice provides a home-visit enquiry route that asks for an area and the service requested. The team then explains availability and charges through the appropriate channel before any appointment is confirmed.
How to check the result
Someone can request the correct arrangement without treating a note on a clinic booking as an accepted change.
A mistake to avoid
Do not use nationwide or local coverage without defining the practical area the team actually serves.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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