What to change
Explain what selecting any practitioner actually means for the chosen service. Keep individual availability separate from broad descriptions of the team or practice.
A worked example
Illustrative example
A dental practice offers the next available hygiene appointment with one of a named team. It separately explains how an existing patient can ask about seeing their usual practitioner.
How to check the result
The visitor understands the choice they are giving the booking team and any remaining uncertainty.
A mistake to avoid
Do not imply that every member of the wider team can deliver every advertised service simply because their profiles share a directory.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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