Websites & patient experience · Website help · Travel and arrival details

Describe parking without promising an available space

A location page says parking available, but this could mean a small private area, nearby paid spaces or a public car park. Patients make plans based on an unspecified promise.

What to change

Describe the actual parking arrangement and its limits in practical terms. Confirm details locally and link to an operator's information where the practice does not control the facility.

A worked example

Illustrative example

A practice describes a small shared car park with no reserved patient spaces and identifies a nearby public option. It avoids implying that every booked patient is guaranteed a space.

How to check the result

Someone travelling by car can make an informed plan and recognise what remains uncertain.

A mistake to avoid

Do not use free parking as a headline if the route involves unmentioned conditions, limits or a separately managed facility.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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