What to change
Describe the actual parking arrangement and its limits in practical terms. Confirm details locally and link to an operator's information where the practice does not control the facility.
A worked example
Illustrative example
A practice describes a small shared car park with no reserved patient spaces and identifies a nearby public option. It avoids implying that every booked patient is guaranteed a space.
How to check the result
Someone travelling by car can make an informed plan and recognise what remains uncertain.
A mistake to avoid
Do not use free parking as a headline if the route involves unmentioned conditions, limits or a separately managed facility.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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