What to change
Give a practical drop-off description based on the site's verified arrangements. Avoid recommending a stopping place without confirming that it is appropriate for public use.
A worked example
Illustrative example
A centre has a designated drop-off bay near its patient entrance. The practice describes that route separately from the public car park so drivers do not confuse a short stop with permitted parking.
How to check the result
A patient and driver can agree where arrival and collection will happen before setting out.
A mistake to avoid
Do not treat a convenient roadside position as an approved drop-off area without checking the local arrangement.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.



Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
Turn the brief into a working service
Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.
Explore websites & patient experience services or discuss your project.
Try the free Healthcare Digital Planner to find your starting priority.