Describe separate fees for reports and letters

What to change

Explain the document types by their purpose, not internal billing codes. Have the responsible team approve the distinction and how someone requests a quotation.

A worked example

Illustrative example

A clinic includes a consultation summary but has a separate process for an employer report. The page explains where to ask about that report without promising that every requested statement can be provided.

How to check the result

Readers can distinguish an ordinary appointment summary from an additional document request.

A mistake to avoid

Avoid implying that paying a report fee guarantees the wording, conclusion or delivery of a document that still needs professional consideration.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordList the routine communication included with the appointment using the same terminology as service pages.Describe separately requested documents and who can explain their scope and charge.State when any request needs agreement from the relevant practitioner before the practice confirms it.

Evidence, open questions and decisionsNext action and responsible role

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