Show what a quoted appointment fee includes

What to change

Place a short inclusion statement beside the amount. Use the billing team's approved description and keep possible additional items separate from what every booked visitor receives.

A worked example

Illustrative example

An illustrative £90 appointment includes the consultation and an agreed written summary. A separate report requested for another organisation has its own fee information, rather than being hidden under extras may apply.

How to check the result

Someone can explain what the amount buys without needing to interpret a general terms document.

A mistake to avoid

Avoid making a fee look comprehensive by omitting a commonly necessary item that is routinely charged separately.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordList the deliverables routinely covered by this appointment fee in plain language.Identify any separate charges that patients commonly assume are included, with a route to confirm them.Compare the service page, price list and booking description for contradictory inclusions.

Evidence, open questions and decisionsNext action and responsible role

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