Describe travel information for a newly relocated branch

What to change

Use the location page to make the changed destination recognisable and explain the current arrival route. Keep the emphasis on where appointments take place now.

A worked example

Illustrative example

A familiar branch name now appears inside a different building. The location page says appointments take place at the current named address and describes its entrance, while reception can clarify older booking details.

How to check the result

A returning patient can recognise the change and confirm the destination before travelling.

A mistake to avoid

Do not assume preserving the branch name is enough to communicate a move to people who already know the practice.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordConfirm the new patient entrance, building name and any distinct check-in arrangement.Check profile pages, downloadable directions and booking descriptions for the previous address.Explain how someone with an older confirmation can verify the location of their appointment.

Evidence, open questions and decisionsNext action and responsible role

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