What to change
Describe the distinction between an offered time and a confirmed reservation. Agree the wording with the booking team and reflect the actual process for responding to offers.
A worked example
Illustrative example
An enquiry response lists two possible times and asks the patient to contact the team. The website explains that an appointment is confirmed only when the team sends the final booking details.
How to check the result
A visitor can identify the action needed to turn an offered option into a confirmed visit.
A mistake to avoid
Do not add an arbitrary response deadline or claim a temporary hold if the practice does not actually operate one.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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