What to change
Explain whether the team can coordinate the appointments and how someone requests that help. Do not imply that consecutive slots exist unless the booking process confirms them.
A worked example
Illustrative example
A patient wants a consultation and a separate hygienist visit. The page directs them to reception to discuss coordinating the visits, while making clear that each appointment has its own availability and fee.
How to check the result
A visitor knows how to ask for coordination and can tell whether one or both appointments have been confirmed.
A mistake to avoid
Do not encourage someone to book arbitrary neighbouring slots and assume staff can rearrange the service sequence later.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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