What to change
Describe the cover arrangement using the service owner's approved facts. Make the identity of the available practitioner clear and explain how existing patients can ask about their options.
A worked example
Illustrative example
A profile invites existing patients to contact reception about available appointments with another team member. It does not silently replace the usual practitioner's link while leaving their name on the booking invitation.
How to check the result
Patients understand the alternative being offered and can ask for clarification before accepting it.
A mistake to avoid
Do not imply that seeing a different practitioner is automatically suitable for every existing patient or every service.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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