Explain fees that differ by appointment length

What to change

Explain the practical purpose of each appointment length using the service owner's approved distinctions. Offer a contact route when the visitor cannot determine the correct option.

A worked example

Illustrative example

A physiotherapy practice distinguishes an initial appointment from a shorter review. The page explains that existing patients should follow the appointment advice given by their practitioner instead of choosing only by price.

How to check the result

Someone comparing the prices understands why the available slots have different descriptions.

A mistake to avoid

Do not suggest that a longer slot guarantees a better outcome or invite people to self-select a clinically inappropriate format.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordMatch each duration to the appointment name used in the booking system.State whether the duration describes clinician time, total visit time or another specific measure.Explain how the team helps someone who has been advised to book a different length.

Evidence, open questions and decisionsNext action and responsible role

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