What to change
Describe the scope of translated information and provide a route to ask about the service. Avoid making service eligibility appear dependent on which content has been translated.
A worked example
Illustrative example
A translated welcome section covers booking enquiries and arrival information. It explains where to ask about services whose full descriptions are available in another language, without suggesting those services are excluded.
How to check the result
Readers can distinguish a content-language limitation from a rule about who may use the practice.
A mistake to avoid
Do not present a short translated summary as a complete equivalent when material booking information is absent.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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