Explain payment arrangements for a series of visits

What to change

Describe the payment schedule alongside the series description. Ask the billing owner to confirm how changes to the planned series are handled under the approved terms.

A worked example

Illustrative example

An illustrative three-visit package costs £240, payable according to the practice's published schedule. The page also explains where patients can read the terms that apply if the planned appointments change.

How to check the result

A reader can map each payment to the visits it covers and find the relevant terms.

A mistake to avoid

Avoid describing a package as a saving unless the comparison uses genuinely comparable appointments and verified current prices.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordState the total quoted amount and which parts are due at each stage.Explain whether appointments are booked together or arranged individually as the series progresses.Provide the route for questions about changing, stopping or missing a visit before payment.

Evidence, open questions and decisionsNext action and responsible role

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