What to change
State the verified language available at the next step and provide the practice's actual alternative for assistance. Keep the explanation beside the booking invitation.
A worked example
Illustrative example
A translated service page explains that the linked booking provider currently uses English and offers reception contact to discuss arrangements. It does not imply that the practice's translation extends into the provider's screens.
How to check the result
A reader knows what language to expect before leaving the practice website.
A mistake to avoid
Do not claim a complete translated booking journey after reviewing only the public information pages.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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