Websites & patient experience · Website help · Media controls

Return from fullscreen playback without losing the page

Leaving fullscreen can leave focus on a hidden control or move the page to an unrelated position. Visitors lose the context surrounding the video they were watching.

What to change

Ask for a predictable transition between embedded and fullscreen playback with usable focus and preserved media state.

A worked example

Illustrative example

A visitor leaves fullscreen after reviewing a clip and returns to the same media panel, with the following transcript link readily reachable.

How to check the result

Accept when fullscreen transitions preserve the expected playback state and return the visitor to a meaningful place in the original page.

A mistake to avoid

Preserving the video timestamp alone is insufficient if keyboard focus disappears or the surrounding page becomes unscrollable after exit.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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